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  • Terms & Conditions

    Terms & Conditions

    Website Terms of Use

    This website is owned and operated by Steinhoff Asia Pacific Pty Limited trading as freedom and/or its authorised agents (“freedom” or “we” or “us” or “our”). By entering, accessing or using our website in any way, you agree to comply with the following Website Terms of Use, our Customer Terms and Conditions and our Privacy Policy (collectively our “Website Conditions”), and any other laws or regulations which apply to this website. In addition, when you purchase any products or services through this website, you will do so subject to the terms and conditions on this page, and as set out in our Online Customer Terms & Conditions, and subject to all our other Website Conditions and such further terms and conditions as may be notified to you. By using this website, you acknowledge that you have read and understood all of the Website Conditions and agree to be bound by them. However, if you do not or cannot accept our Website Conditions in full and without modification, you must stop using our website immediately.

    We may revise and update our Website Conditions at any time and your continued usage of this website means you accept those changes. The information contained on this website is intended to apply in Australia only. While freedom aims to ensure that the information in this website is correct, sometimes errors do occur for which we apologise. Please refer back to these Website Terms of Use from time to time so that you are aware of the current terms and conditions. We do not undertake to keep this website updated.

    As a condition of your use of this website, you warrant that:

    (a) you are at least 18 years of age;?
    (b) you will use this website only in accordance with these Website Conditions; and
    (c) the information you provide via this website will be accurate and complete, and will not be misleading, deceptive or likely to be misled or deceive.

    Your use
    You may only use this website for lawful purposes. When using this website, you must not:

    (a) impersonate any person or entity;
    (b) make any fraudulent speculative or false enquiries or bookings;
    (c) post or transmit to or via this website any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;
    (d) knowingly transmit any virus or other disabling feature to the website;
    (e) interfere with, disrupt, or create an undue burden on the website or the associated systems;
    (f) frame or mirror any part of the website without our written approval; or
    (g) except to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the website or cause any other person to do so.

    Non-commercial use only
    You may only use this website for your own personal use (which will at all times be reasonable, not abusive) or for purposes legitimately connected with purchasing our products and services.

    You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.

    All references to $ and dollars on this website are to Australian currency. Prices are indicative of the current store price in the store closest to the postcode you have provided. Prices available in Australia only. For instore purchases, check pricing with your nearest store prior to purchase.

    Reproduction of colours is as accurate as possible, but please note colours in-store may vary slightly from what is displayed on your monitor.?

    Products, availability & assembly
    Due to popularity or interruption of supply, some items may be unavailable or out of stock. Not all products can be purchased online. As our stores vary in size, it is possible that not all items are displayed in all stores. However all items can be ordered from all stores. Please call your local freedom store before attending to enquire whether they have the items on display or available. Some items may require self assembly. It may be necessary to make changes to product specifications. We reserve the right to make these changes at any time and without notice.

    Advice and technical information
    Any advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by freedom in relation to any products is given in good faith and is believed by freedom to be appropriate and reliable. However, any such advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by freedom in relation to any products supplied by freedom is approximate only.

    Consumer guarantees
    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For details of the freedom Warranty or consumer guarantees for freedom products, see our terms and conditions for the freedom Online Order System available?here?or for in store purchases available?here.


    Liability of freedom

    Your use of this website or any information on this website is entirely at your own risk. freedom makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. freedom expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

    This website may contain links to other internet sites provided by third parties. The provision of any of these links does not represent an endorsement by freedom of those internet sites, nor does freedom make any representations or warranties as to the accuracy, completeness, performance or timeliness of any aspect of information contained in those third party internet sites. freedom expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

    To the maximum extent permitted by law (including without limitation the Australian Consumer Law), freedom is not liable to you or anyone else for any:

    • decision, action or inaction taken in reliance on the information in, or connected with, this site;?
      ? losses, costs or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary or consequential damages in connection with this website;
      ? your use or misuse of this website or any information or material contained in this website;
      ? the loss or modification of information or material transmitted from this website;
      ? any defect, technical problem or virus attached to or arising from this website or the server;
      ? any injury or illness you or any other person sustains as a result of using this website;
      ? the products displayed being unavailable at any time;
      ? your inability to access or use the website or any material on the website;
      ? the loss of confidentiality in any information or material transmitted to or from the website.

    To the maximum extent permitted by law (including the Australian Consumer Law), freedom does not make any guarantees or warrant that this website will be available in any place, free of faults or error, free from unauthorised interception or access, or free from blockages, delays, network failure, congestion, interferences of faults of any kind.

    freedom is bound by the Privacy Act 1988 and the National Privacy Principles. freedom's Privacy Policy outlines how and when personal information is collected, stored and distributed by freedom. You can review our Privacy Policy?here.


    Myfreedom powered by Velocity
    freedom customers who join the myfreedom powered by Velocity program are entitled to $100 myfreedom credit for every $2,000 they spend on products purchased at any freedom store in Australia or online.? myfreedom members who link their Velocity Frequent Flyer account to their myfreedom membership will also earn 1 Velocity Point per $1 spent on eligible purchases at any freedom store in Australia or online at m.mwsolmur.com. To be eligible to earn Velocity Points, a person must hold a current Velocity membership on or before the date of pick up or delivery and be or become a myfreedom member at the time of the instore or online transaction. Velocity membership details must be recorded at the time of the transaction to be eligible for Velocity Points. Velocity Points are not awarded for any products returned or refunded. Velocity Points will be allocated to a myfreedom member’s Velocity membership account within 14 days after completion of the transaction and delivery of the items. myfreedom credit and Velocity Points earn is not available on freedom kitchens or Gift Cards. Click here for full myfreedom powered by Velocity terms and conditions. Velocity membership and Points earn and redemption are subject to the Velocity Membership Terms and Conditions, as amended from time to time.

    This website and its contents are the property of freedom and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or performance, of the content of this website, is prohibited without the prior written permission of Steinhoff Asia Pacific Pty Limited, Level 4, 1 Epping Road, North Ryde, NSW 2113.

    Intellectual property and trademarks
    freedom is the owner or authorised user of all intellectual property including but not limited to trade marks, logos, names and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to freedom in and associated with this website (collectively “intellectual property”), and any improvements or modifications to such intellectual property. The use or misuse of any of freedom’s intellectual property is prohibited without the prior written permission of freedom, Level 4, 1 Epping Road, North Ryde, NSW 2113Australia. Nothing contained in this website should be construed as giving you any right in or licence to any of the intellectual property on or associated with this website.

    You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. freedom makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as cannot be excluded under applicable laws. To the fullest extent permitted by law (including the Australian Consumer Law) freedom, its directors, officers, employees, agents, contractors, franchisees, successors or assigns will not be liable for any damage or loss whatsoever arising out of, or in any way related to, the use of this web site and any other site linked to this web site.

    Overseas access
    This website may be accessed in Australia and throughout the world. freedom makes no offer in or by this website to sell any product or service in any country outside Australia and no representations that the content of this web site complies with the laws of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.

    Governing law
    This website has been designed for use within Australia. By accessing this website you are agreeing that the Courts of New South Wales, Australia will deal with any disputes which may arise between you and us, and that the laws of New South Wales, Australia shall be the applicable law.


    Website Terms of Use Sep 2016